Improved NHS Services Through New Perspectives – a toolkit for Doctors and Managers to improve quality for patients
Where doctors are engaged in management, quality improves for patients. Moreover, it is the partnership between doctors and managers that makes the difference – where they have a productive working relationship. The Centre for Innovation in Health Management (CIHM) at Leeds University Business School has devised an online toolkit to help implement positive change in NHS Trusts.
The toolkit is laid out in a simple, well thought out manner utilising a workshop sessions guide. It offers a way of improving productive working between doctors and managers in a series of steps that requires conversations between all parties and identifies any development required. There are a series of questions for people to answer in the Trust. The process of answering the questions will develop a better shared agenda, a better understanding of how to work together and a better working relationship between doctors and managers.
The National Inquiry into Management and Medicine, conducted by CIHM, found that doctors and managers work best together when the following conditions exist:
A clear focus on the clinical businessspace is created for local innovation by managing upwards decisions are devolved to the right levelthere is continuity over time complacency is avoided by seeking internal and external challengeinterests are aligned through rewards, information, and performance management.doctors and managers make sense of the external environment together there is frequent dialogue to build a shared purposedifferences are seen as an asset – conflict is used positively managers and doctors understand each otherthere is investment in organisational change, doctors and managers learn together, and locally relevant performance management systems are developed.
The Toolkit is free to use and is available once you have registered. Your registration gives you access to more detailed information on each stage of the process and also enables us to provide you with additional support should you require it.
To find out more about how this could work for you and your Trust please follow www.cihm.leeds.ac.uk/drmgrtoolkit
For a copy of the National Inquiry into Management and Medicine please visit: http://www.cihm.leeds.ac.uk/document_downloads/CIHM_NIMM_short_report.pdf
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